Southwest CEO Apologizes, Hopes To Make Things Right
Let’s play a game! Grab a box fan. Turn it on high. Now go to the family cat’s litter box and throw its contents into the whirling blades. Now you know how life has been for Southwest Airlines, its employees and its passengers over the last week or so.
Southwest had been cancelling flights like it’s their job. On Wednesday alone, they grounded 2,509 flights. The following day, they kept another 2,348 airplanes on the tarmac. It makes you wonder how long this can continuee. Finally, Southwest CEO Bob Jordan spoke up about the disasterous week experienced by his airline, and therefore thousands of customers. He blamed an inadequate computer system, saying the programs used to help the airline del with excessive passenger load were simply overloaded and failed during a crucial time. Demand for flights mixed with a huge winter storm simply crippled the airline, leaving passengers, Southwest employees and thousands of bags strewn across the country with no way to get them to their owners or destinations.
Jordan also took advantage of his time at the mic to tell customers that the airline will make every effort to make things right with those who were affected by the catastrophe, saying Southwest Airlines will reimburse all “reasonable” costs incurred by the failure. That could include hotel stays, meals, and flights on other airlines. As with all events of this type, you will be expected to provide receipts for any costs for which you are seeking to be repaid. Also, check with your credit card company, you may be covered for unforeseen costs. Many credit card issuers cover surprise costs due to delays, cancellations or other travel disruptions. Finally, check out the U.S. Department of Transportation’s online tool that lists what each airline offers in the case of delays, cancellations, lost luggage or other problems. Source: WFLA.com
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